How Do I Contact Uber Driver Customer Service

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Do you demand assist getting in touch with Uber?

Whether you demand a refund on a ride that never showed up or got the incorrect Uber Eats commitment, there are plenty of ways to arrive affect with Uber's client support and resolve your issue.

This article will discuss the different ways to contact Uber client service, regardless of which Uber service you are using.

Uber Client Service Overview

Regardless of which of the many Uber services you are using, this article will assist you find the right way to get in impact with a support rep.

It also doesn't matter whether you are using UberXL, Uber Black, Uber Eats, or Uber Connect.

Generally, the process is the same or similar for all the to a higher place services.

There are a few ways to resolve Uber-related customer back up issues, which we'll go through in this commodity.

Uber Phone Number

Ane of Uber's most requested support features is an Uber client service number that allows users to speak directly to a team member in existent fourth dimension.

However, equally unproblematic as it is to use, can yous telephone call Uber if you lot've got a trouble?

Does Uber Have a Phone Number?

In the Us, Uber does non operate a separate phone number for riders or Uber Eats customers.

Uber handles all rider support issues straight in the app or at help.uber.com, so you tin't telephone call them.

Notwithstanding, y'all can withal make it touch with Uber, simply you need to practice that from within your app, equally I will explicate below.

Uber does not operate a separate phone number for riders or Uber Eats customers. However, you tin can nonetheless call Uber to get support using your Uber or Uber Eats app.

However, because the company would be unable to keep up with demand from its massive customer base, there's currently only one manner for Uber riders to get general phone support.

You must become an Uber Diamond member.

ber Diamond is the tiptop tier that you can unlock through the Uber Rewards program, which gives yous access to more perks the more you apply the company's services.

Notwithstanding, access to this tier is extremely exclusive.

It's only available to users who earn 7,500 points in the grade of six months — which requires you lot to spend between $ii,500 and $vii,500, depending on which services you use.

If you do reach the Uber Diamond tier, users report that you unlock premium 24/vii phone support, which is attainable when you call the phone number:

• Uber Diamond tier phone number: 1(800) 314-2308.

As a note, information technology's unlikely that not-Diamond users tin successfully call this number. Many general users have tried and haven't been able to get through, every bit your business relationship information is tied to your phone number.

For Uber Eats customer service, users in the United States can get assistance by calling the telephone number 1(800) 253-6882.

Otherwise, merely drivers have access to an Uber phone number with no restrictions.

• This driver support number is (800) 593-7069.

How to Call Uber Using the Uber App

Are yous a driver and need help?

Our detailed tutorial below will show yous how to telephone call Uber using the Uber Driver app.

Calling Uber as a commuter only takes a few steps.

Step i

Drivers can more easily make a phone phone call by tapping "Account" from their Uber Driver app menu and selecting "Aid":

Step 2

Then, tap the phone icon on the upper right corner and select "Call Support" in the pop-upwards that appears.

Step 3

From there, a popup will appear on your screen, prompting you to initiate a call to support.

Step 4

Tap the Call Support push on the popup screen, and a telephone call will be started with an Uber representative.

You may see other sites making the merits that Uber customers can call a phone number, but their information is incorrect .

The one caveat to that is if you are exterior of the United States.

In other countries, Uber may take a client back up phone number for riders equally well.

For example, according to Uber'southward Rider Back up folio for UK customers.

• The 24/7 Uber United kingdom of great britain and northern ireland telephone number for rider support is 0808 189 7190.

You tin can as well visit this page to call client support.

Over again, availability varies by land, so the page might not work if you are in the U.s..

Critical Safe Response Line

What if you take an emergency?

If you feel similar y'all are in danger and require immediate assist, your first step should be to call 911 for emergency services, which volition get you help the quickest.

In other countries, call your local emergency response numbers.

Some situations in which yous should telephone call 911 include:

• Y'all were involved in an blow
• You are concerned nearly your safety
• Yous feel your commuter might exist kidnapping you
• Your driver is threatening you lot
• Your commuter is driving under the influence of alcohol

In hundreds of cities, Uber makes information technology easy to phone call the police by assuasive y'all to merely printing an emergency button on your phone.

You lot can discover that button past clicking on the Shield icon on your phone.

If you utilize this feature, your details, such as your GPS location and the motorcar's license plate number, will be shared with the police.

While most rideshare passengers don't accept access to 24/seven general phone support, all users have access to a 24/7 emergency hotline when safe-related help is needed.

In case of an Uber emergency, riders and drivers can phone call the "Uber Critical Safety Response" line to written report the incident.

Yous tin can reach an Uber team member through the Critical Safety Response Line by calling 1(800) 285-6172.

When a caller dials in, they are routed to either a phone call center in Phoenix or one in Chicago.

Support representatives deal with the issue at hand and provide the all-time course of action.

The representatives are trained to phone call the appropriate emergency services if they deem the caller is in immediate danger.

You should NOT call in simply to complain near your ride or written report a list detail.

Please don't abuse this number. It'due south there for urgent matters, so please accept that into account before making a call.

Remember, Uber has quite a few rubber features congenital into the app.

You tin likewise share your trip with a friend by clicking on Share My Trip.

24/vii Contact Phone Number (Beta Plan)

Uber now allows drivers to call Uber support 24/seven, directly from the app.

For information on how to do then in Canada, click here (at that place will be a blueish call icon in the Help section).

In the United States, you will take to select the issue yous are experiencing first to see if phone back up is bachelor — see more information here.

Calling With the Uber or Uber Eats Apps

In the United States, you can't phone call Uber back up from the app.

Withal, y'all can get help in the app by visiting the Help section, where you lot can use the bot to discover answers to FAQs and send a message to client support.

However, y'all can call your driver or delivery driver straight from the app.

Uber uses VoIP applied science to connect you with drivers, and so when you call them – or they call you – it will not expose your real number.

Uber Corporate Phone Number

Unfortunately, Uber's corporate phone number is not available.

Equally a rider or commuter, however, you will not need to call its corporate number.

Service-Specific Uber Customer Service Options

The official manner to go far touch with customer support at Uber is through the app, where you tin submit back up tickets and reach agents at Uber's client support operations.

(There is another way — through social media — and I'll get to that later).

1. Uber Eats Customer Service Options

To get help in Uber Eats with a delivery, yous will need to go to the Help section in the app.

Uber Eats App

Click on the Account tab in the bottom-correct corner of the screen.

And then, click on "Help."

You accept a few options here.

The all-time way to get help with a specific order is to click the first option — "Help with an order."

If y'all demand assist with a pick-up order, choose the final choice — "Aid with a Selection-Up order."

Once y'all click on "Help with an order," yous will encounter a list of your previous orders, with your most contempo orders actualization offset.

Click on the guild you need help with.

Yous volition run across ii options here.

For general issues, click on "Past order."

For safety problems, click on "Rubber issue."

If you click on "Past orders," you will go to the help bot.

Y'all tin can then written report issues such equally:

• Your order was missing stuff
• Your nutrient never came
• The order was damaged
• Yous want to change the tip
• The social club was missing utensils
• The order was missing condiments
• The order took too long

If you lot don't meet the option y'all are looking for, click on "More options" at the bottom, which will bring upwardly a longer listing of options to choose from.

Click on "Prophylactic event" if yous have problems such as:

• The delivery person wasn't the same one equally in the photo
• The nutrient had hygiene problems and was non condom to eat
• The delivery person was ambitious or otherwise fabricated yous experience unsafe
• The commitment person was not wearing a mask

2. Uber Rideshare Customer Service Options

If you need help with an Uber ride, or were charged for an Uber ride you didn't take, the quickest style to get it is from the app.

Uber App

Open the Uber app and open the carte by clicking on the menu icon in the upper-left corner.

Then, click on "Help."

Scroll down to "Trip Problems and Refunds."

Click on it, and y'all will see a list of trips y'all have taken with Uber.

A quicker way to get to your listing of trips is to merely click on "Your Trips" in the master card.

Then, select the trip y'all need assist with.

You will see a few principal options here:

• Find Lost Item
• Written report Safety Issue
• Provide Driver Feedback
• Go Trip Help

The "Detect Lost Particular" choice is for if you lot need assistance with an particular you left in the car.

After clicking on "Discover Lost Item," you lot volition be able to call your driver (over VoIP) straight from the app.

In that location may be a render fee, which tin vary by location.

Keep in mind that the driver has no obligation to aid y'all get your missing item back.

If they do, I'd advise tipping them generously, peculiarly if they were already far abroad or had to take time off from other rides.

If you couldn't attain your driver, select "I couldn't reach my commuter near a lost item."

Uber will try to get in touch with your driver for you.

Again, there are no guarantees here, as your driver is not obligated to travel to you and render your detail.

Recollect, Uber drivers are contained contractors.

If you have a safety issue, you can select "Report Safety Issue."

This option is for situations such as:

• The driver was in an accident during the trip
• Your driver was driving dangerously
• Your commuter was aggressive or made you feel unsafe
• Your driver did not have a mask
• Your commuter discriminated against y'all based on your race, gender, etc.
• Your driver had the wrong license plate

For other bug, click on "Provide Commuter Feedback."

This option is for if your commuter was rude or unprofessional (but you lot didn't feel dangerous) or if your driver didn't match their profile photograph.

For all other bug, select "Get Trip Aid."

You volition come across an overview of your trip, and the assistance bot will inquire you if that information was helpful.

Click on "No" to reveal boosted help options.

You'll be able to get aid for issues such every bit:

• Refund on a cancellation fee
• Bug with your service animal
• Your driver's vehicle was in poor condition
• Your driver had an brute in the vehicle

If you don't meet the choice you need right abroad, click on "Something else" to reveal more than options.

Assist For Drivers

What if you're not a rider – simply a commuter – and need help?

There are several ways to get contact back up.

Contact Uber From the Uber Commuter App

You lot can also call Uber straight from the app.

In addition, in the Help section, y'all can get assist with bug such as:

• There was a serious issue with your rider
• Your rider made y'all experience dangerous
• Your passenger discriminated against you
• You plant a lost item and want to return it
• You lot were in an accident

You will also discover answers to frequently asked questions.

Greenlight Hubs

Sometimes, it can help to talk to someone face-to-face.

Uber Greenlight Hubs and Greenlight Spots, which are help desk locations staffed by Uber experts, are just available to drivers (including new drivers who are interested in joining).

These Partner offices are a keen way for drivers to make it-person support from Uber employees.

Whether a driver has a question near their account being deactivated, needs their vehicle inspected, has documentation questions, or wants to phonation another business, Uber staff maintains a bunch of local offices to get them back on the road.

The locations of local Greenlight Hubs vary with country and country, just they are available in more than than 650 spots around the world.

To find the hub nearest yous, you have a couple options.

Your first option is to go to Howiuber.com/all-locations.

All you have to practise is enter your accost, ascertain the search radius, and the site volition quickly pull upward a list of local offices effectually you.

This tool is merely applicable to users residing in the United States.

Alternatively, you can also Google the phrase "Uber Greenlight Hub" followed by your urban center name to find relevant results.

You should also be able to find office hours and locations on local partner websites if your city has 1.

Here are links to a few Uber Greenlight Hubs in major cities beyond the state:

• Boston
• Chicago
• Houston
• Las Vegas
• Los Angeles
• New York Metropolis
• San Francisco
• Seattle

Uber likewise has rolled out an In-App Appointment characteristic that allows you to set up an appointment before visiting a Greenlight Hub.

To set up an appointment:

1. Log in to your Uber account app
2. Tap on "Visit us in person"
3. Out of the listing of locations, select the one most convenient to you lot
4. Select a engagement and time
5. Tap "SCHEDULE" to ostend your appointment

Equally of the most recent information on Uber's website, this characteristic is only available to drivers in NYC and Los Angeles.

The company claims the feature would "expand to the rest of the world throughout the summer," though it's unclear how widespread this effort has been.

To check if the scheduling feature is bachelor in your urban center, follow the steps higher up.

Unfortunately, there are no in-person support options for riders.

General Uber Customer Service Options

The two main ways to get in touch with Uber for riders are via the Help department in the app and on social media.

1. Uber Assist Eye

The Uber Assistance Portal is the quickest manner for both riders and drivers to gain directly access to Uber customer support.

The portal offers many answers to oftentimes asked questions.

These include:

• Questions well-nigh signing up
• Driving with Uber [and sign up bonuses]
• Questions nigh fare adjustments
• Payment questions
• Reset or change Uber password
• Uber lost and found

The information here is pretty basic, and so expect to notice cookie-cutter responses and full general answers to common questions that many other riders and drivers have had.

One absurd thing worth noting is that when a user logs in or selects a specific urban center, the information actually becomes personalized to that urban center.

This helps to get refined, helpful answers from other drivers and riders in the area who have run into similar problems.

Visit assist.uber.com to access the Help Center.

If a rider or passenger's request is exterior the scope of the general topics listed within the app, then a trip to the Uber Help Portal may be necessary.

2. Live Chat

Uber does not provide a alive chat option.

You can send a message to Uber back up in the app, but you will have to await until an agent gets back to you; it is not a live chat.

While Uber live conversation was in one case available (at least for drivers), it has been disabled for quite a while.

Luckily, reaching out to Uber on select social media channels tin can get you close to existent-time support.

3. Social Media

You tin can too contact Uber on social media, which not many people know about.

Sometimes, if you submit a complaint or bulletin in the app via the help center, and y'all tin't seem to go a reply from the back up team.

Try reaching out to them on Twitter, every bit it tin can sometimes do the trick.

However, make sure to reach out to the Uber Support Twitter account, not the main @Uber account. You lot have two chief options here.

You tin @ them in a tweet (basically, write a tweet and start it with @Uber_Support) or send them a DM.

Endeavor to practise both, if possible.

If you @ them in a public tweet, advocacy accounts may similar or retweet your tweet, gaining you lot more than visibility.

The more visibility y'all have, the better, as Uber likes to show the public that information technology provides first-class support.

Exist aware of scams!

Always check for the blue checkmark to ensure the Uber support business relationship is non fake, equally some phony accounts exist (they may try to glean personal information from y'all).

Here is the official Uber'southward official support account: Uber Support — @Uber_Support.

Again, cheque for the blue checkmark, which means the account is verified.

You can likewise accomplish out to them on Facebook.

While Uber's Facebook page isn't listed as an official back up channel, the squad is responsive in the comments of its posts.

You can follow this folio to get full general data on the latest Uber features and updates.

The profile also notes that the team usually responds to messages within a few hours.

Yet, Twitter is definitely the preferred route if you desire a timely response.

There is no guarantee that a page manager will respond to your letters, or even be able to help y'all if they do.

Even when they do respond, it's non the fastest way to become help compared to in-app or phone back up.

Company & Executive Contacts

Some other option is to attain out to the company and executives straight.

Uber Headquarters

While Uber's corporate office headquarters are not accessible past riders or drivers, you may be curious almost what exactly the official Uber address is.

Uber HQ is located at:

• 1455 Market place St #400,
• San Francisco, CA 94103

The company also plans to open upward headquarters in San Francisco'due south Mission Bay neighborhood and has other corporate offices throughout the world.

Again, these corporate locations are private offices that are rarely open up to anyone but Uber's official employees and should not be considered Uber support locations.

Tomasz Krawczyk

• Tomasz Krawczyk is the head of United states & Canada customer support.
• His email accost is krawczykt@uber.com.

Troy Stevenson

• Troy Stevenson is the Global Head of Community Operations.
• His e-mail address is stevensont@uber.com.

Jill Hazelbaker

• Jill Hazelbaker is the Senior Vice President of Marketing.
• Her email accost is hazelbakerj@uber.com.

Dara Khosrowshahi

• Dara Khosrowshahi is the CEO of Uber.
• His email address is khosrowshahid@uber.com.

Tips for Dealing With Difficult Uber Customer Service Reps

A lot of times, the quality of support depends on the rep y'all're talking to.

Sometimes, it can experience as if you're dealing with a problematic representative.

If that happens, hither are some tips to help:

1. Explain Your Issue Thoroughly

The rep might not take fully understood the issue the get-go fourth dimension.

Be clear with your problem, so they know what went wrong.

ii. Be Patient

Remember, consumer reps are people also.

Sometimes, they've overworked.

Be patient and kind, and you'll be more likely to get a positive result.

3. Keep Trying Until Your Issue Is Resolved

Don't give up! If your issue doesn't go resolved when you attain out in the app, attain out on Twitter.

Refunds and Credits

It may be possible to become a refund for a payment you made to Uber under certain conditions.

Volition I Become an Uber Refund?

Is it possible to get a refund from Uber?

It depends.

Some scenarios are grounds for a refund, such equally if your Uber driver didn't prove upward or if they asked you to cancel the ride.

Or, if they were moving towards y'all and yous were forced to cancel, yet nevertheless charged.

You can also become a refund if the driver did not have you to your destination.

The aforementioned goes for Uber Eats, especially in situations such as food that never came.

Your refund volition be credited to your original payment method, but it may take a few business organisation days.

Yet, if you asking refunds for cancellation fees besides often, yous may not be able to get a refund anymore.

There is a limit on how frequently y'all can dispute charges.

That's unfortunate, particularly if you use Uber often.

However, reaching out on Twitter may help you get a refund, fifty-fifty if you lot weren't able to get one in the app.

Frequently Asked Questions

Here are answers to some common questions we meet both Uber riders and drivers ask.

Why Is It So Hard to Reach Uber Client Service?

Unfortunately, Uber does not provide telephone back up to riders, and its support team is overworked and understaffed.

That's why it can take some fourth dimension for them to get back to you.

How Is Uber'southward Client Support for Drivers?

Uber provides improve customer support options to drivers, including telephone support and in-person back up via Greenlight Hubs.

Yet, some drivers study being frustrated with poor back up likewise.

Can Uber Client Service Contact Me Without Permission?

Uber won't contact yous out of the blue, but they might send you receipts subsequently trips.

Be enlightened of customer back up scams (scammers pretending to be Uber support.)

Check the sender address of each electronic mail Uber sends you before clicking on annihilation.

Final Thoughts

We hope this article helped y'all figure out how to become help from Uber.

Whether you are a passenger or driver, you take at least a couple of options for getting assistance.

Let the states know what your feel with Uber support has been!

Source: https://www.ridester.com/uber-customer-service/

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